Important Information
We are happy to inform that we moved to self hosted website. From now all job updates are available at freshersnode.com.Thank you.

Tuesday, January 24, 2012

Amazon@ Bangalore: Walkin for CEO(Voice&Non-Voice)

Company : Amazon

Experience : 0 - 2 years

Key : Skills Soft Skills, Communication Skills

Function ITES/ BPO/ KPO

Role: • Fresher • Customer Service Executive (Voice) • Customer Service Executive (Non-voice)

Category Customer Service/ Call Centre/ BPO

Job Description:

An Amazon. Seller Support Associate is a critical part of Amazon.com’s mission to deliver timely, Accurate and Professional service to Amazon.com sellers. In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.

General Summary of responsibilities:

· Demonstrates clear and polite written and oral communication.

· Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.

· Maintains a positive and professional demeanor and portrays the company in a positive light.

· Demonstrates knowledge and use of departmental resources, policies and procedures.

· Answers messages in authorized email queues as directed by Workflow and Supervisor.

· Understands and correctly uses all available tools.

· Maintains acceptable email handle time, while remaining friendly and informative.

· Maintains productivity (currently measured in Contacts per Hour –CPH) at or above published standard for skill group.

· Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.

· Logs in on time; logs out not before the end of scheduled shift.

· Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.

· Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.

· Demonstrates appropriate sense of urgency for email response times.

· All other duties as assigned

Position Qualifications:

· Graduate

· One or more years experience with customer service preferred.

· Basic computer skills & knowledge of the Internet required

· Advanced computer skills using a variety of programs highly desired

· 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

Knowledge and Skills

· Excellent Internet Navigation Skills

· Basic Typing/Keyboarding skills

· Proficiency in Microsoft Outlook and working knowledge of MS Office applications

· Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality

· Significant email and online customer service experience preferred.

Venue:

10th Floor, Brigade Gateway, World Trade Center
No,26/1, Dr. Rajkumar Road,
Landmark: Metro (Cash & Carry) and Columbia Asia Hospital
Malleshwaram(W)
Bangalore-560055

0 comments:

Post a Comment

 

Requiters Info

Dear Recruiters,If You Want To Post Any Job Requirement/ Walk-ins In This Portal, Click Here

Home | About Us | Post A Job | Contact us at freshersnode@gmail.com

freshersnode Copyright © 2009 WoodMag is Designed