| Company | : | IBM India |
| Web site | : | www.ibm.com |
| Eligibility | : | Any Graduate/Post Graduate |
| Experience | : | 0 - 4 Years |
| Location | : | Hyderabad, Bangalore |
| Job Role | : | IT Helpdesk - Technical Service representative (100% voice process) |
| Walk-in/Last Date | : | 4 Nov 2012, at Bangalore |
Job Description:
Providing
Voice & E-Mail Technical Help Desk Services support to IBM Internal
End Users and External Commercial Account End Users across North
America, EMEA & AP. The job will require you to handle inbound
calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery # Perform problem cause analysis # Resolve routine customer problem # Ability to Identify Opportunity & Implement Process Improvements # Has technical experience and skills in the areas of problem determination, creativity and analysis. # Ability to meet a set of defined account agent productivity measurements. MANDATORY SKILLS: # Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting # Browser Support - Internet Explorer # Strong computer skills required for initial call handling # Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN # Excellent oral and written communication skills. # Excellent customer service orientation # Neutral accent DESIRED SKILLS: # Ability to identify basic hardware parts and aware of basic hardware concepts # User level familiarity with at least one e-mail client - Outlook, Notes etc.. # Skilled in commercially standard software applications and major desktop operating systems. # Awareness of basic networking concepts and technologies. # Questioning skills /probing skills, as relevant to the issue and level of the caller ELIGIBILITY: Any Graduate (10+2+3), Diploma Holders (12+3) - Must have good command over English - Fluency, Vocabulary and pronunciation. - Must have basic knowledge of Computer and operating systems - Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - Including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported SELECTION PROCESS: Group discussion - Technical Interview - Communication Assessment round MANDATORY DOCUMENTS:
(IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
-Hard copy of the interview invite (this email) -Hard copy of the resume -Photocopy of current organization offer letter -Photocopy of previous organizations reliving letter -Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year. -Photocopy of latest 3 months pay slips -One passport size Photograph -Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID. - All semesters / year mark sheets -Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered) Interested Please walk-in to below address on 04- Nov-2012 b/w 10AM - 12PM ** Candidates who have attended the interview in the past 3 months should not appear for the interview.
VENUE DETAILS:
IBM India LimitedSA1 Building, #12 subramanya Arcade, Opp to Jal Bhavan, Bannergatta Road. Bangalore - 560 029 Contact person: Arun |
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