| Company | : | XRG Consulting Pvt Ltd. |
| Web site | : | www.xrg.in |
| Eligibility | : | B.Sc, B.Com, BA, BBA, BCA, B.Tech, B.E |
| Experience | : | Freshers- 6 Months |
| Location | : | Chennai / Noida |
| Job Role | : | IT Service Desk Engineer |
| Walk-in Date | : | 28th Jan 2013 |
Job Description:
User support and customer
service on company supported computer applications and platforms.
Troubleshoot problems and advise on the appropriate action. This job involves
24X7 operations and the candidate must be willing to work in shifts as
needed.
Key Tasks and Responsibilities:
telephone/email/chat for customer’s end users
·
Route problems to internal 2nd and 3rd level
IT support staff.
·
Administer and provide User account
provisioning.
·
Use the Incident Management System to document
and manage problems and work requests and their respective resolutions and circumvention's.
·
Responds to telephone calls, email, instant
messages, and assigned tickets from users; Assign work orders / incidents to
appropriate support teams and follow up until closure.
·
Respond to, and diagnose, problems through
discussions with users, including problem recognition, logs, research,
isolation, resolution, and follow-up steps; Provide level 1 remote desktop
support and perform other activities based on SOPs
·
Perform user account management activities
·
Escalate complex problem to appropriate
support specialists
·
Responsible for activities relating to the
evaluation, analysis, and setup of PC-based software products (e.g., word
processors, spreadsheets, presentation graphics, database management systems,
electronic mail, and communications)
·
Troubleshoot client software and basic network
connectivity problems
·
Identify, evaluate and prioritize customer
problems and complaints
·
Participate in on-going training and
departmental development
·
Routine maintenance updates with other IT
staff and business units
Knowledge on below is a
added advantage :
·
Hands-on work experience with the following:
·
Windows Operating systems
·
Clients: Windows7, Windows Vista, Windows XP,
Windows 2000
·
Servers: Windows 2000, Windows 2003, Windows
2008,Knowledge of Active Directory, Exchange 2003/2007
·
ITSM ticketing tools such as Remedy, HP
Service Center, Peregrine Service Center
·
User account creation for Active Directory,
Exchange Mailboxes, Distribution lists
·
Remote desktop connectivity applications like
SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
·
MS Office Suite (XP, 2003, 2007): MS-Word,
MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
·
Internet browsers (e.g. Explorer, Chrome,
Firefox),
·
VPN and remote dial-in users
·
Support for laptop, desktops, and printers
·
PDA and blackberry support
·
Others: Adobe Acrobat and other common desktop
applications like Winzip, etc
Education:
Any Graduate including B.Sc, B.Com,
BA, BBA, BCA, B.Tech, B.E in any discipline. Passed out after 2009.
Percentage no criteria.
Must have good English written and speaking skills.
Experience: Fresher- 6 Months.
Package:Rs.100000 - Rs.300000
Note: for fresh graduates who do not possess the needed skills,
XRG will train to be job ready.
Preferred Skills:
·
working knowledge of fundamental operations of
relevant software, hardware and other equipment
·
knowledge of relevant call tracking
applications
·
knowledge and experience of customer service
practices
·
related experience and training
Core Competencies:
·
oral and written communication skills
·
learning skills
·
customer service orientation
·
problem analysis & solving
·
adaptability, planning and organizing
·
attention to detail
·
stress tolerance
About the company: XRG
is in providing IT, IS, Software Development and Training services to its
clients. XRG is in the process of hiring L1 helpdesk professionals for one of
its clients who is one of largest IT infrastructure Services Provider
globally. www.xrg.in
Interview Location:
Anusree Building,
Mayuri Marg,
Begumpet.
Route Map: Get into the lane beside Taj Vivanta, BegumpetHyderabad. Take second left and on your right hand side you can find XRG.
Walkin IT Infrastructure Support (Walk in interviews On 28th Jan 2013)
Contact Details:
XRG Consulting Pvt Ltd.
1-10-98/22, Mayuri Marg,
Begumpet, Hyderabad- 500 016
walkin date: 28th Jan 2013, 9:30 Am
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